Routing that learns your topics
Every topic maps to a team or a partner. Typed words and, if you turn it on, AI suggest where a ticket belongs; anything unsure waits for a person to decide.
AI routingWhatsApp-style support for any organization
Support that feels like WhatsApp. For everyone you serve.
Customers, students, members and residents chat from their phone the way they already do. Your staff and support partners route, answer and track every ticket from one real-time console.
- Sign up with just your mobile number
- Guided setup
- Your brand, your domain
your-org.ansaflow.upclass.ai
PN
Inbox
12Search name, phone or message
AllMineNeeds a team 1
IM
Ishaan Mehta
nowCharged twice this month
AIBilling
AS
Aarohi Sharma
4mCan’t sign in to the app
AITech support2
DM
Dev Malhotra
9mChange my registered number
Needs a team1
NP
Neha Pillai
21mNeed a copy of my receipt
Billing
IMReply due in 12mOpen
Charged twice this month #248
Ishaan Mehta · Monthly plan · since 2024
Today
IM
Hi! I was charged twice for this month. Can you check?10:24
AIRouted to Billing · confirmed by Priya
Hi Ishaan! I can see the duplicate charge. Shall I refund it to your card?
Internal noteDuplicate payment from the retry on the 3rd. Refund approved.
IM
Yes please, thank you 🙌10:27
Priya is typing
Reply to Ishaan…
Saved repliesNote
9:41
YO
Your organization
Support · online
Today
Hi Ananya 👋 What can we help you with today?10:02
BillingAccountTechnical issueSomething else
The app logs me out every time I open it 😕
Routed to Tech support
Karthik · Tech support
Fixed! Update the app and you’ll stay signed in. Anything else?10:05All good now, thank you!
Message
Phone-first for everyone
A chat people already know, straight from the browser.
Routed in seconds
Topics map to teams and partners. AI helps, people decide.
Commitments kept
Reply-time targets, with reminders before anything slips.
One live console
Staff and partners on the same real-time inbox.
Made for
Shaped to the way you work
Choose your kind of organization when you sign up. Your workspace starts with topics, teams and words that fit, and you can rename any of them later.
Admissions, exams, fees and hostels: every question goes to the office that owns it.
- Admissions
- Examinations
- Fees & scholarships
Starts with Students and Departments
Admissions, fees, buses and homework: every question from parents goes to the desk that owns it.
- Admissions
- Fees & payments
- Transport
Starts with Students and Classes
Doubts, fees, batch changes and admissions, each answered by the team that owns it.
- Course content
- Admission
- Fees & payments
Starts with Students and Courses
Website chat, answers from your help articles and reply-time targets that grow with you.
- Billing
- Technical issue
- Account & access
Starts with Customers and Plans
Renewals, class timings and broken machines: every member question goes to the team that owns it.
- Membership & billing
- Classes & trainers
- Facilities
Starts with Members and Plans
Leaks, lifts, parking and dues: every resident request goes to the team that owns it.
- Maintenance
- Security
- Dues & billing
Starts with Residents and Blocks
Clinics, NGOs, hotels, agencies and service businesses: your words, your topics, your teams.
- Clinic · patients
- Coworking space · members
- Hotel · guests
- NGO · donors
- Travel agency · travellers
- Service business · customers
How it works
From “I need help” to “resolved”
Three steps, with one clear conversation for every issue.
- 1
Someone raises a ticket
Just a mobile number or a name. They pick what it’s about and chat from their phone, like they already do.
- 2
It reaches the right people
Your topics send it to a team or a partner. Anything unsure waits for a person to choose the team.
- 3
Answered on time, on record
Replies land in real time, commitments flag anything slipping, and the whole history stays in one place.
Features
Everything support, nothing bloated
A familiar chat for the people you serve. A powerful, calm console for your team and your partners.
Reply commitments
Set first-reply, update and resolution targets by priority. Owners are reminded before anything slips.
A phone-first app for your people
People sign in with their mobile number and keep one ticket per issue, with its own history and status.
A real-time console
New messages, typing and assignments appear live for everyone on the case.
Partner hand-offs
Bring in outside support partners. Tickets move with their full conversation and context.
Chat that feels like WhatsApp
Replies, read ticks, photos, documents and voice notes: nothing new to learn.
Reports that answer questions
Daily volumes, response times and who’s performing, per team and per partner.
Why AnsaFlow
Built for organizations and the partners who support them
Your organization is the control centre. Bring in the people you serve, define your topics, plug in your own teams or outside partners, and watch everything flow.
For organizations
Your support control centre
- Manage your own teams and outside support partners from one screen
- Map every topic to the team or partner who owns it
- Track open, pending and resolved at a glance
- Your own brand, on your subdomain or a custom domain
For support partners
Every client, one console
- Work tickets for many client organizations without switching tools
- Accept hand-offs with the full conversation and context
- Keep your team’s workload and commitments visible
- See which team or partner is performing best
Get started
Ready to delight the people you serve?
Set up your workspace in minutes. The people you serve already know how to use it.
A mobile number is all you need to start.