AnsaFlow
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For colleges and universities

Every student question, with the right office.

Admissions, exams, fees, hostels: students and applicants ask from their phone, and each question goes straight to the office or department that owns it. Your admin team sees every ticket, its owner and its reply time in one place.

Get startedSee how it works
  • Departments and offices as teams
  • Sign in with a mobile number or your student portal
  • Questions in English, Hinglish or Hindi

Why it helps

What gets easier for your admin team

Fewer forwarded emails, no lost requests, and a record of every answer.

Students don’t know which office to ask

They pick a topic, and AnsaFlow sends the question to the office that owns it: admissions, examination cell, accounts, hostel or IT help desk.

Questions arrive by email, calls and at the counter

One inbox for the admin team and faculty, with every conversation and decision on record.

Applicants have questions before they join

People who aren’t on your student list yet can still ask about admissions. You choose which topics are open to them.

Exam weeks swamp one office

Reply commitments and reminders keep the examination cell ahead of the queue, and a partner team can take chosen topics.

Examples

Questions your offices get every day

Typed in English, Hinglish or Hindi, each one reaches the office that owns it. Safety reports are marked urgent at once.

  • When will the admission form for B.Com come out?

    Admissionsanswered byAdmissions officeNew enquiry

  • My hall ticket shows the wrong subject for Paper 3.

    Examinationsanswered byExamination cell

  • फीस की रसीद नहीं मिली

    Fees & scholarshipsanswered byAccounts officeHindi

  • Hostel mess ka khana theek nahi hai

    Hostel & campusanswered byCampus servicesHinglish

  • A senior threatened me after class.

    Safety & wellbeinganswered byStudent welfareUrgent

  • The portal says my password is wrong.

    IT & portalanswered byIT help desk

How it works

How a question moves through your college

From a student’s phone to the office that owns it, on the record.

  1. A student asks

    From their phone or your student portal, they choose a topic such as Examinations or Hostel & campus. Applicants can ask about admissions too.

  2. It reaches the right office

    Each topic belongs to an office, department or faculty team, and typed words route it too. Unsure questions wait for the admin team.

  3. Faculty and partners join in

    Move a ticket to a faculty team or an outsourced IT help desk, with the whole conversation attached.

  4. On record, on time

    Reply commitments, reminders before anything slips, and reports on which offices keep up.

Topics and who answers them

  • Admissionsanswered byAdmissions office
  • Examinationsanswered byExamination cell
  • Fees & scholarshipsanswered byAccounts office
  • Hostel & campusanswered byCampus services
  • Portal access at nightanswered byIT partner

A college workspace starts with these four, plus Academics, IT & portal and Safety & wellbeing. Hand any topic to a partner.

Your dataNew

Fetch details from your ERP next to every ticket

Connect your ERP or student information system. Staff click Fetch details to see the student’s programme, semester, hostel and fee status beside the conversation, with no more asking for roll numbers.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your ERP’s own format and we adapt to it.
  • Start today by importing your students from a CSV file.

FAQs

Questions we often hear

Can each department run its own queue?

Yes. Departments, offices and faculty become teams, each with its own topics and people. The admin team can still see everything.

Can students sign in through our student portal?

Yes. With single sign-on from your portal, students open support already signed in. Anyone can also sign in with their mobile number.

Do we have to add every student first?

Import your student list from a CSV file, and students sign in with the number on your list. Applicants who aren’t on it yet can still ask about admissions.

What happens to ragging or harassment reports?

They go to your Student welfare team and are marked urgent at once, in English or Hindi. Only the staff you choose can see them.

What about exam and admission weeks?

Reply commitments and reminders keep each office ahead, and a partner team can take the topics you choose for the busy weeks.

Can faculty reply from their phone?

Yes. The console works on phones and laptops, so faculty can answer their department’s questions from anywhere.

Get started

Give your students one front door

Set up your college’s workspace in minutes. It starts with student and department words and campus topics, and you can change all of them later.

Create your college’s workspace

A mobile number is all you need to start.

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