AnsaFlow
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For startups

Customer support that grows with your startup.

Customers chat from your website or their phone. Every conversation becomes a ticket with an owner, a reply time and the customer’s history beside it. Start with a small team, and add teams and partners as you grow.

Get startedSee how it works
  • Website chat with just a name
  • Common questions answered from your help articles
  • Reply-time targets with reminders

Why it helps

What gets easier for your support team

One calm console for every conversation, team and partner.

Support lives in a shared inbox and DMs

One inbox for website chat and phone messages, with a ticket number, an owner and a status for each question.

The same questions, again and again

Publish help articles and turn on automatic replies. Matching questions get the right passage, marked as automatic, and anything unsure goes to a person.

Replies slow down as you grow

Set targets for first reply, updates and resolution, with reminders before one slips and reports on who keeps up.

Hiring can’t keep up

Bring in an outsourced support partner for first-line or after-hours questions. They work only the tickets you route to them.

Examples

Questions your customers ask every day

Customers pick a topic, and the question goes to the team that owns it. Questions your help articles already answer can be answered at once.

  • I was charged twice this month.

    Billinganswered byBilling teamHigh priority

  • The app logs me out after the update.

    Technical issueanswered byTech support

  • How do I add a teammate to my account?

    Account & accessanswered bySuccess teamAnswered from a help article

  • Can I switch to yearly billing?

    Billinganswered byBilling team

  • Where can I download my invoice?

    Billinganswered byBilling teamAnswered from a help article

  • I can’t reset my password.

    Account & accessanswered bySuccess team

How it works

How a ticket moves through your startup

From the customer’s first message to a reply on time.

  1. A customer writes in

    From the chat on your website with just a name, or from your support link with their mobile number.

  2. Routed to the right team

    Billing, tech and account questions go to the team that owns them. AI can suggest the match; people decide when it’s unsure.

  3. Common questions answered

    Automatic replies quote your help articles and say they are automatic. The customer can still ask for a person.

  4. Reply times kept

    Targets for first reply, updates and resolution, with reminders and reports for every team and partner.

Topics and who answers them

  • Billinganswered byBilling team
  • Technical issueanswered byTech support
  • Account & accessanswered bySuccess team
  • After-hours chatanswered bySupport partner

A startup’s workspace starts with the first three. Hand any topic to a partner.

Your dataNew

Fetch details from your CRM next to every ticket

Connect your CRM, billing or product database. Staff click Fetch details to see the customer’s plan, recent payments and open invoices beside the conversation.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your CRM’s own format and we adapt to it.
  • Start today by importing your customers from a CSV file.

FAQs

Questions we often hear

Can customers chat from our website?

Yes. Add the chat to your website. Visitors chat with just their name, or sign in with their mobile number to see every ticket they’ve raised.

Does AI reply to customers on its own?

Only if you turn it on. It can suggest the right team and answer from your published help articles, and every automatic reply says so. Anything it isn’t sure about goes to a person.

Can we start small?

Yes. Start with one team and the three starter topics, then add teams, topics and partners as you grow.

Can our outsourced support partner work in AnsaFlow?

Yes. Link your partner’s organization. They work the topics you route to them from their own console, and you see the same tickets.

Can we bring in our customer list?

Yes. Import customers from a CSV file, or send them from your product with the people API.

Can we use our own brand?

Yes. Use your logo, colours and domain on the support app and the website chat.

Get started

Support your customers already know how to use

Set up your startup’s workspace in minutes. It starts with billing, tech and account topics, and you can change all of them later.

Create your startup’s workspace

A mobile number is all you need to start.

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