AnsaFlow
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For housing societies

Leaks, lifts and dues, with the right team.

Residents message the society from their phone, the way they already chat. Each request becomes its own ticket and goes to maintenance, security, the accounts committee or amenities, with a reply time the committee can see.

Get startedSee how it works
  • Residents sign in with their mobile number
  • A stuck lift or a gas leak is marked urgent
  • Requests in English, Hinglish or Hindi

Why it helps

What gets easier for your committee

One place for residents’ requests, and a clear owner for each one.

Requests get lost in the society group

Each request becomes its own ticket with a number and an owner, so a leak reported on Monday isn’t forgotten by Friday.

The secretary forwards every call

Residents pick a topic, and the request goes straight to maintenance, security, the accounts committee or amenities.

Emergencies can’t wait

Words like “stuck in the lift”, “gas leak” or “pipe burst” mark a ticket urgent at once. No water or a power cut is high priority.

Committees change every year

Every request, reply and decision stays on record, so a new committee picks up where the last one left off.

Examples

Requests your society gets every day

Typed in English, Hinglish or Hindi, each one reaches the team that owns it. Emergencies are marked urgent at once.

  • Someone is stuck in the lift in B wing!

    Maintenanceanswered byMaintenance teamUrgent

  • Subah se paani nahi aa raha

    Maintenanceanswered byMaintenance teamHigh priority

  • Mera maintenance bill galat aaya hai

    Dues & billinganswered byAccounts committeeHinglish

  • मेरी पार्किंग में किसी और की गाड़ी खड़ी है

    Securityanswered bySecurity deskHindi

  • The CCTV camera at the main gate isn’t working.

    Securityanswered bySecurity desk

  • Can I book the clubhouse for a birthday on Sunday?

    Amenitiesanswered byFacilities team

How it works

How a request moves through your society

From a resident’s phone to the team that owns it, with a reply time attached.

  1. A resident asks

    They sign in with their mobile number, pick a topic such as Maintenance or Security, and describe the problem, with a photo if they like.

  2. It reaches the right team

    Each topic belongs to a team, and typed words like “leak”, “parking” or “पानी” route it too, without AI.

  3. Emergencies come first

    A stuck lift, a gas leak or a burst pipe marks the ticket urgent at once, whether it is written in English, Hinglish or Hindi.

  4. Answered on time

    Reply commitments track the first reply and each update. Owners are reminded before anything slips.

Topics and who answers them

  • Maintenanceanswered byMaintenance team
  • Securityanswered bySecurity desk
  • Dues & billinganswered byAccounts committee
  • Amenitiesanswered byFacilities team
  • Night-time securityanswered bySecurity agency

A society’s workspace starts with these four. Hand any topic to a partner, such as your security agency.

Your dataNew

Fetch details from your society software next to every ticket

Connect the society management software you already use. Staff click Fetch details to see the resident’s flat, parking slot and dues beside the conversation, without asking again.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your society software’s own format and we adapt to it.
  • Start today by importing your residents from a CSV file.

FAQs

Questions we often hear

Do residents need to install an app?

No. They open your support link in their phone’s browser and sign in with their mobile number and a one-time code. They can add it to their home screen if they like.

Who sees each request?

Each topic belongs to a team: maintenance staff see maintenance requests and the security desk sees security. Committee members who are admins see everything.

Can our security agency or facility manager work in AnsaFlow?

Yes. Link their organization as a partner and route chosen topics to them. They see only the tickets you send them.

Can residents write in Hindi?

Yes. The app works in English and Hindi, and your starter topics come with words in English, Hinglish and Hindi that send typed requests to the right team.

What happens when the committee changes?

Every request and reply stays on record. Add the new members as admins and remove the old ones; nothing is lost.

Can we bring in our resident list?

Yes. Import it from a CSV file, and residents sign in with the mobile number on your list.

Get started

Give every resident one place to ask

Set up your society’s workspace in minutes. It starts with resident and block words and society topics, and you can change all of them later.

Create your society’s workspace

A mobile number is all you need to start.

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