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For gyms and fitness studios

Renewals, classes and machines, sorted by the right team.

Members message you from their phone, the way they already chat. Each question becomes its own ticket and goes to the front desk, the trainers or the facilities team, with a reply time you can keep.

Get startedSee how it works
  • Members sign in with their mobile number
  • Questions in English, Hinglish or Hindi
  • Your name and colours on your own domain

Why it helps

What gets easier for your gym

The questions stay the same. How they reach the right person changes.

Members ask by call, DM and at the desk

Each question becomes its own ticket with a number and an owner, so nothing is forgotten when the desk is busy.

The front desk relays everything

Members pick a topic, and the question goes to the team that owns it: renewals to the front desk, class timings to trainers, a broken treadmill to facilities.

Broken machines stay broken

A facilities ticket has an owner and stays open until the machine is fixed. Owners are reminded before a reply time slips.

Renewals pile up at month end

A plan that ends today or tomorrow, or money taken twice, marks the ticket high priority, so the front desk answers it first.

Examples

Questions your gym gets every day

Typed in English, Hinglish or Hindi, each one reaches the team that owns it. Money taken twice is marked high priority.

  • Can I pause my membership for a month?

    Membership & billinganswered byFront desk

  • The treadmill near the window is broken again.

    Facilitiesanswered byFacilities team

  • Zumba class ki timing kya hai?

    Classes & trainersanswered byTraining teamHinglish

  • I was charged twice for my renewal.

    Membership & billinganswered byFront deskHigh priority

  • शावर में गरम पानी नहीं आ रहा

    Facilitiesanswered byFacilities teamHindi

  • My personal trainer didn’t turn up this morning.

    Classes & trainersanswered byTraining team

How it works

How a question moves through your gym

From a member’s phone to the right team, with a reply time attached.

  1. A member asks

    They sign in with their mobile number, pick a topic such as Classes & trainers, and write their question.

  2. It reaches the right team

    Each topic belongs to a team, and typed words like “treadmill”, “renewal” or “ट्रेनर” route it too, without AI.

  3. A partner can take a share

    Send app or online booking questions to an outside partner. They work only the tickets you send them.

  4. Answered on time

    Reply commitments track the first reply and each update. Owners are reminded before anything slips.

Topics and who answers them

  • Membership & billinganswered byFront desk
  • Classes & trainersanswered byTraining team
  • Facilitiesanswered byFacilities team
  • App and online bookinganswered bySupport partner

A gym’s workspace starts with the first three. Hand any topic to a partner.

Your dataNew

Fetch details from your membership software next to every ticket

Connect the membership or billing software you already use. Staff click Fetch details to see the member’s plan, renewal date and recent visits beside the conversation.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your membership software’s own format and we adapt to it.
  • Start today by importing your members from a CSV file.

FAQs

Questions we often hear

Do members need to install an app?

No. They open your support link in their phone’s browser and sign in with their mobile number and a one-time code. They can add it to their home screen if they like.

Can we keep the front desk, trainers and facilities apart?

Yes. Each topic belongs to a team. Your workspace starts with Membership & billing, Classes & trainers and Facilities, and you can rename or add topics any time.

Can trainers answer from their phone?

Yes. The console works on phones and laptops, so trainers can answer class and session questions between sessions.

Can members write in Hindi?

Yes. The app works in English and Hindi, and your starter topics come with words in English, Hinglish and Hindi that send typed questions to the right team.

We have more than one branch. Does that work?

Yes. Give each branch its own teams and topics. The owner still sees every ticket in one place.

Can we bring in our member list?

Yes. Import it from a CSV file, or connect your membership software so staff can fetch a member’s details beside any ticket.

Get started

Give every member one place to ask

Set up your gym’s workspace in minutes. It starts with member and plan words and gym topics, and you can change all of them later.

Create your gym’s workspace

A mobile number is all you need to start.

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