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For coaching institutes

Doubts, fees and batch changes, answered on time.

Students message you from their phone, the way they already chat. Every question becomes its own ticket and reaches the right team — faculty, accounts or admissions — with a reply time you can keep.

Get startedSee how it works
  • Students sign in with their mobile number
  • One ticket per question, never lost in a group
  • Your name and colours on your own domain

Why it helps

What gets easier for your institute

The questions stay the same. How they reach the right person changes.

Questions get lost in groups and DMs

Each question becomes its own ticket with a number and a status, so nothing scrolls away and no one answers twice.

The front desk forwards everything

Topics map to teams: doubts to faculty, fees to accounts, batch changes to admissions. Typed words route it too, in English, Hinglish or Hindi.

Replies depend on who is free

Set reply-time targets by priority. Owners are reminded before one slips, and students see when to expect an answer.

Admission season floods the team

Bring in an outside support partner for the busy weeks. They see only the tickets you route to them.

Examples

Questions your institute gets every day

Typed in English, Hinglish or Hindi, each one reaches the team that owns it. Money taken twice is marked high priority.

  • Can I move from the evening batch to the morning one?

    Admissionanswered byAdmissions team

  • Chapter 5 ka doubt samajh nahi aaya

    Course contentanswered byTeaching teamHinglish

  • UPI se fees do baar kat gayi

    Fees & paymentsanswered byAccounts teamHigh priority

  • लाइव क्लास का वीडियो नहीं चल रहा

    Technical issueanswered byTech supportHindi

  • Is there a demo class for the new batch?

    Admissionanswered byAdmissions teamNew enquiry

  • Can I pay the fee in two instalments?

    Fees & paymentsanswered byAccounts team

How it works

How a question moves through your institute

From the student’s phone to the right desk, with a reply time attached.

  1. A student asks

    They sign in with their mobile number, pick a topic such as Doubts or Fees, and write their question.

  2. It reaches the right team

    Each topic belongs to a team: teaching, accounts or admissions. Typed words route it too; unsure questions wait for a person.

  3. A partner can take a share

    Send after-hours doubts or app problems to an outside partner. They work only the tickets you send them.

  4. Answered on time

    Reply commitments track the first reply and each update. Owners are reminded before anything slips.

Topics and who answers them

  • Course contentanswered byTeaching team
  • Admissionanswered byAdmissions team
  • Fees & paymentsanswered byAccounts team
  • Technical issueanswered byTech support
  • After-hours doubtsanswered bySupport partner

A coaching workspace starts with the first four. Hand any topic to a partner.

Your dataNew

Fetch details from your LMS next to every ticket

Connect the learning platform you already use. When a student writes, staff click Fetch details and see their courses, batch, attendance and latest scores beside the conversation.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your LMS’s own format and we adapt to it.
  • Start today by importing your students from a CSV file.

FAQs

Questions we often hear

Do students need to install an app?

No. They open your support link in their phone’s browser and sign in with their mobile number and a one-time code. They can add it to their home screen if they like.

Can we keep separate teams for doubts, fees and admissions?

Yes. Each topic belongs to a team. Your workspace starts with Course content, Admission, Fees & payments and Technical issue, and you can rename or add topics any time.

Can new students ask before they join?

Yes. People who aren’t on your list yet can ask about admission from your support link. You choose which topics are open to them.

What if a student asks about three things in one message?

They can split it into separate tickets, so each question gets its own owner, reply and status.

Can an outside partner answer some of our tickets?

Yes. Link a support partner and route chosen topics to them. They see only the tickets you send them, and you can pause the link at any time.

Many of our students are under 18. What changes?

Turn on the under-18 setting. AI features stay off, and the privacy notice asks students to read it with a parent or guardian. Everyone signs in to chat, on your website too.

Get started

Give every student one place to ask

Set up your institute’s workspace in minutes. It starts with student and course words and coaching topics, and you can change all of them later.

Create your institute’s workspace

A mobile number is all you need to start.

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