AnsaFlow
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For any organization

Every question from the people you serve, with the right team.

Patients, residents, members or customers: they message you from their phone, the way they already chat. You choose what to call them, which topics they can pick and which team answers each one.

Get startedSee how it works
  • Your word for the people you serve
  • Topics and teams you choose
  • Nothing for anyone to install

Why it helps

What gets easier for your team

One place for every question, and a clear owner for each one.

Questions arrive everywhere

Calls, emails and chat groups become one inbox. Each question gets a ticket number, an owner and a status.

Everything lands on one busy person

Topics send each question to the team that owns it. AI can suggest a match; a person decides when it’s unsure.

Your words aren’t anyone else’s

Call the people you serve patients, residents, members or customers. Topics, teams and reply times are yours to set.

Some weeks need outside help

Bring in an outside support team for chosen topics. They see only the tickets you send them.

Examples

Made to fit the way you work

The same product, in your own words: each organization names its people, its topics and its teams.

  • Clinic · patients

    Can I move my Friday appointment to Monday?

    Appointmentsanswered byFront desk

  • Coworking space · members

    The Wi-Fi on the second floor keeps dropping.

    Facilitiesanswered byFacilities team

  • Hotel · guests

    Can I check out late on Sunday?

    Staysanswered byFront office

  • NGO · donors

    I need a receipt for my donation.

    Donationsanswered byAccounts team

  • Travel agency · travellers

    Can I change the date of my trip?

    Bookingsanswered byBookings team

  • Service business · customers

    When will the technician reach my home?

    Service visitsanswered byField team

How it works

How a question moves through your organization

From someone’s phone to the team that owns it, with a reply time attached.

  1. Someone asks

    From your support link with their mobile number, or from the chat on your website with just a name.

  2. It reaches the right team

    Each topic belongs to a team. AI can suggest the match; questions it isn’t sure about wait for a person.

  3. In their own words

    The app works in English and Hindi, and speaks of your people the way you do: patients, residents or members.

  4. Answered on time

    Reply commitments track the first reply and each update. Owners are reminded before anything slips.

Topics and who answers them

  • Generalanswered bySupport team
  • Billinganswered byBilling team
  • After-hours questionsanswered bySupport partner

A new workspace starts with General and Billing. Add your own topics, such as Appointments or Maintenance.

Your dataNew

Fetch details from your database next to every ticket

Connect the system you keep your records in. Staff click Fetch details to see the person’s plan, visits or bookings beside the conversation, without asking again.

  • Staff click Fetch details on a ticket and see the person’s record without leaving the conversation.
  • Follow the standard AnsaFlow JSON format, or keep your database’s own format and we adapt to it.
  • Start today by importing your customers from a CSV file.

FAQs

Questions we often hear

Does it work for our kind of organization?

If people come to you with questions, yes. Clinics, housing societies, gyms, NGOs, agencies and service businesses all run on the same product: you choose the words, topics and teams.

What do we call the people we serve?

Whatever you call them: customers, members, patients, residents or something else. Pick the word when you sign up and change it any time in Settings.

Do people need to install an app?

No. They open your support link in their phone’s browser, or the chat on your website, and sign in with their mobile number.

Can an outside team answer some questions?

Yes. Link a support partner and route chosen topics to them. They see only the tickets you send them.

Does AI answer on its own?

Only if you turn it on. It can suggest the right team and answer common questions from your help articles, and it always says the reply is automatic.

Can we use our own brand?

Yes. Add your logo and colours, and use your own subdomain or domain.

Get started

One place for every question

Set up your workspace in minutes. Choose what to call the people you serve, then change topics and teams any time.

Create your workspace

A mobile number is all you need to start.

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